CRM Software Nepal — Manage Customers & Close More Deals
NepTechPal builds custom CRM software for businesses in Pokhara and across Nepal — replacing scattered Excel sheets and WhatsApp notes with a single platform for lead tracking, pipeline management, and customer communication.
CRM Features Built for Nepal Businesses
From lead capture to deal closure, every feature in our CRM is designed around how Nepali businesses sell. Combine it with our web development services to automatically feed website leads into your sales pipeline.
Lead & Contact Management
Capture leads from your website, Facebook ads, walk-ins, and referrals into a single database. Track every contact's information, interaction history, and deal stage. Our CRM eliminates the scattered Excel sheets and WhatsApp notes that most Nepal businesses rely on — giving your sales team a clear, organised view of every prospect.
Sales Pipeline Management
Visualise your entire sales funnel with drag-and-drop pipeline boards. Set stages matching your Nepal business's sales process, assign leads to sales representatives, set follow-up reminders, and monitor conversion rates at each stage. Managers get a real-time view of every deal in progress across the entire team.
Customer Communication Tracking
Log every call, meeting, email, and WhatsApp message against the relevant customer record. Your team never needs to ask "has anyone spoken to this client?" again — the full communication history is available instantly. Integrate with email for automatic logging of sent and received messages.
Task & Follow-Up Automation
Set automated follow-up reminders, assign tasks to team members, and trigger email or SMS notifications at key sales stages. Our automation ensures no lead falls through the cracks — a critical challenge for growing businesses in Nepal where relationship-based selling drives most deals.
Email & SMS Campaign Management
Run targeted email and SMS campaigns directly from the CRM using segmented customer lists. Send promotional offers, follow-up sequences, or event invitations to specific customer groups — for example, past buyers in Pokhara or leads who enquired about a specific product in the last 30 days.
Sales Reports & Analytics
Generate reports on team performance, lead conversion rates, revenue by salesperson, average deal closure time, and pipeline health. Dashboard charts give business owners and sales managers in Nepal instant visibility into what is working and where the bottlenecks are in the sales process.
See How the CRM Works for Your Business
Book a free demo with our Pokhara team. We will show you a CRM configured for your specific industry and sales process in Nepal — not a generic walkthrough.
Free consultation · No commitment · Response within 24 hours
Why Nepal Businesses Choose NepTechPal for CRM
We understand that businesses in Nepal sell differently — relationships come first, sales cycles are longer, and teams are smaller. Our CRM is built around these realities.
Built for Nepal's Sales Culture
Nepali businesses rely heavily on relationships, referrals, and in-person meetings. Our CRM is designed to capture and track these touchpoints — not just digital leads — reflecting how sales actually happen in Pokhara and across Nepal.
Customisable Pipeline Stages
Every industry has a different sales cycle. Whether you sell real estate, run a travel agency, or offer B2B services in Nepal, we customise the pipeline stages, fields, and workflows to match your exact business process.
Secure Customer Data Storage
Customer data is your most valuable asset. Our CRM uses encrypted storage and role-based access controls so only authorised team members can view sensitive client information — protecting your business reputation in Nepal.
Reduces Sales Team Admin by 60%
Automating follow-up reminders, email logging, and report generation frees your sales team to spend more time selling and less time on data entry — directly improving your revenue in Nepal.
Affordable for Nepal's SME Market
Enterprise CRM tools like Salesforce are priced for global corporations. Our CRM is built and priced for the Nepali SME market — delivering professional-grade functionality at a cost that makes sense for businesses in Pokhara.
Our CRM Implementation Process
We follow a structured 6-step process to deliver a CRM that your Nepal sales team will actually use and adopt — not software that sits unused after the first week.
Sales Process Discovery
We map your current lead sources, sales stages, team structure, and customer management challenges to design a CRM that fits your Nepal business perfectly.
CRM Configuration
We configure pipeline stages, custom fields, user roles, and automation rules based on your sales process — not a generic template.
Data Migration
We import your existing customer and lead data from Excel, your old CRM, or other sources — cleaning and deduplicating records during the migration.
Integrations Setup
We connect the CRM with your website contact forms, email system, and SMS gateway so leads flow in automatically without manual entry.
Team Training
We train your sales team and managers on using the CRM effectively, covering lead entry, pipeline management, follow-up workflows, and reporting.
Launch & Optimisation
After go-live, we monitor adoption, gather feedback from your Nepal team, and refine the configuration to maximise usage and sales performance.
CRM Software Pricing in Nepal
One-time licence with Annual Maintenance Contract (AMC). All prices are exclusive of customisation scope — contact us for a tailored quote for your Nepal business.
Starter
NPR 60,000 one-time + NPR 12,000/year AMC
- Up to 5 users
- Lead & contact management
- Single sales pipeline
- Task & follow-up reminders
- Basic sales reports
- 1 year free bug-fix support
Growth
NPR 1,40,000 one-time + NPR 25,000/year AMC
- Up to 20 users
- All Starter features
- Multiple pipelines
- Email & SMS campaigns
- Website lead capture integration
- Advanced analytics dashboard
- Custom fields & workflows
Enterprise
Custom pricing
- Unlimited users
- All Growth features
- ERP/accounting integration
- Custom reporting & BI
- Mobile app for field sales
- Dedicated account manager
- On-site training across Nepal
Frequently Asked Questions
Common questions about CRM software from businesses in Nepal.
What is CRM software and why do Nepal businesses need it?
CRM (Customer Relationship Management) software is a system for managing all your interactions with customers and prospects in one place. Nepal businesses — particularly in sectors like real estate, travel, financial services, and B2B services — lose significant revenue because leads are tracked in scattered WhatsApp chats, Excel files, and notebooks. A CRM centralises everything, ensures no follow-up is missed, and gives managers visibility into the sales pipeline.
Can your CRM be customised for our specific industry in Nepal?
Yes. We customise the CRM for your industry's specific sales process. For example, a real estate agency in Pokhara needs different pipeline stages and fields than a travel company or an IT services firm. We configure the system to match exactly how your business sells — not a generic one-size-fits-all template.
Does the CRM work on mobile phones for field sales teams?
Our Growth and Enterprise CRM packages include a mobile-responsive web interface that works on any smartphone. For Enterprise clients, we develop a dedicated Android/iOS app for field sales teams so your representatives can update lead status, log calls, and view client history while on the road anywhere in Nepal.
Can the CRM send SMS notifications to customers in Nepal?
Yes. We integrate with Nepal SMS gateway providers to send automated SMS messages from the CRM — for follow-up reminders, promotional campaigns, order confirmations, and event notifications. You can send messages in both English and Nepali language, which is particularly effective for reaching customers in smaller cities across Nepal.
How is your CRM different from free tools like Google Sheets or HubSpot Free?
Google Sheets is not a CRM — it lacks pipeline visualisation, automation, and reporting. HubSpot Free is generic and lacks Nepal-specific features like Nepali SMS integration, local payment options, and support in Nepali. Our CRM is customised to your exact business process, comes with local implementation and training, and is supported by a team based in Pokhara who understands how Nepal businesses operate.
Can the CRM integrate with our existing accounting or inventory software?
Yes, for Enterprise clients we integrate the CRM with your existing accounting software (such as Tally, our custom ERP, or other Nepal-used systems) and inventory management systems. This means a sales order created in the CRM automatically flows through to invoicing and stock deduction — eliminating double-entry and errors.
What Our Nepal CRM Clients Say
Before the CRM, our agents were tracking leads in personal WhatsApp. Now every lead is visible in one system and our follow-up rate has tripled. NepTechPal built exactly what we needed.
Priya Maharjan
Sales Director — Real Estate Company, Pokhara
We manage hundreds of tourist inquiries from around the world. The CRM organises them all and sends automated follow-ups. Conversion improved by 40% in the first three months.
Nabin Shrestha
CEO — Travel Agency, Pokhara
NepTechPal customised the pipeline for our B2B sales cycle which is much longer than a typical product sale. The visibility it gives our management team is invaluable.
Asha Rai
Business Development Manager — IT Firm, Kathmandu
CRM Software Across Pokhara & Nepal
We serve businesses, hotels, restaurants, schools, hospitals, and entrepreneurs across Pokhara and beyond. Wherever you are in Nepal, we deliver the same quality.
Not in the list? Contact us — we work with clients across Nepal and internationally.
Ready to Organise Your Sales & Win More Customers in Nepal?
Get a free demo of our custom CRM software built for Nepal businesses. Our Pokhara team will configure a demo pipeline matching your exact sales process.
Request Free CRM Demo